Frequently Asked Questions

Ordering Information



How long will it take to receive my order?
Most orders are delivered within 14 days from when your order is processed. Please note: From time to time, unforeseen backorders can delay the delivery of your order. In these situations, you will be notified by a customer service representative.

The sample color I want to order states "Sample not Available." How can I order a sample of that color?
Contact Springs Window Fashions customer service for assistance at 1-877-716-0017 or send an email from our Contact Us page.

Can the bottomrail warning label be removed?
This label is required and mandated by the CPSC (Consumer Product Safety Commission) and is not intended for removal. Additionally, removal of this label may damage your window treatment.

What if I receive my order damaged or incorrect?
Contact Springs Window Fashions customer service for assistance at 877-716-0017 or send an email from our Contact Us page.

If I am not satisfied with my blind or shade, can I exchange it?
Please contact customer service at 1-877-716-0017 to discuss your options.

Can I cancel my order?
Please contact customer service at 1-877-716-0017 to determine if a cancellation is possible.

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